Website Terms of Service
Effective date: May 1, 2024
Terms of Sale
The Terms of Sale are part of Gatlin Mobile Detailing’s Terms of Use and are additional terms by which all users or guests abide when using the service. By booking online, by phone, or by any other method, you agree to these terms and conditions prior to making an appointment. Once an appointment has been made, you are bound by the terms and conditions herein.
Packages
Gatlin Mobile Detailing offers multiple service packages for various vehicle types. Prices and package contents are subject to change at any time at the discretion of Gatlin Mobile Detailing.
Payment Terms & Conditions
Payment is due upon completion of services unless otherwise agreed. We accept cash, debit, and credit cards.
If a payment method is declined, the customer is responsible for providing an alternative form of payment immediately. Gatlin Mobile Detailing reserves the right to initiate a collection process 48 hours after a declined or unpaid balance.
We reserve the right to require a card on file to secure bookings. Payment processing is handled securely through FielddPay.
Booking Terms & Conditions
Customers must remove all personal belongings, valuables, and sensitive items from their vehicle prior to service. Gatlin Mobile Detailing is not responsible for any loss or damage to personal property left inside the vehicle.
Compartment Cleaning Policy:
Gatlin Mobile Detailing does not clean interior compartments such as glove boxes, center consoles, trunks, or storage areas if they contain personal belongings. These areas will only be cleaned if emptied prior to service or specifically requested and approved.
All vehicles are serviced at the customer’s own risk and must be able to withstand normal detailing processes.
Gatlin Mobile Detailing reserves the right to adjust pricing based on vehicle size, condition, or additional service requirements. Work outside the original scope may be charged at a rate of $50 per 30 minutes with customer approval.
A minimum 20% surcharge may be applied to jobs involving biohazards such as urine, vomit, blood, feces, or other hazardous materials.
We reserve the right to reschedule or modify bookings due to weather, staffing, or equipment issues.
Results & Condition Disclaimer
Due to the condition of some vehicles, results are not guaranteed. Certain stains, odors (including smoke, fuel, mold, or biological contaminants), pet hair, and wear may be permanent or require multiple treatments.
Payment is for the time, labor, and service provided, not for guaranteed restoration results.
Paint Correction & Ceramic Coating Disclaimer
Paint correction and ceramic coating services aim to improve the appearance of the vehicle but do not guarantee complete defect removal.
Some imperfections may be too deep to safely remove. Gatlin Mobile Detailing is not responsible for pre-existing paint damage, thin paint, prior repairs, or coating failure due to improper maintenance after application.
Accidents, Pre-Existing Conditions & Limitation of Liability
Gatlin Mobile Detailing will make reasonable efforts to identify and document any pre-existing damage prior to service; however, it is the customer’s responsibility to disclose known issues.
Due to the nature of detailing services, pre-existing conditions may become more visible or worsen during the cleaning process. This includes, but is not limited to, worn materials, loose trim, stained upholstery, faded plastics, damaged paint, or previously repaired areas.
Gatlin Mobile Detailing is not liable for any damage unless it is proven to be caused by negligence during service.
Any claims must be reported within 24 hours of service completion and must include clear photographic or documented proof that the damage occurred during service. Failure to meet these requirements voids the claim.
Gatlin Mobile Detailing is not responsible for malfunctions or failures of electronic components, including but not limited to infotainment systems, touchscreens, sensors, switches, or vehicle electronics, unless directly caused by proven negligence during service. Due to the sensitive nature of automotive electronics, pre-existing or latent defects may become apparent during or after detailing.
If liability is established, it is strictly limited to the amount paid for the specific service performed.
Under no circumstances shall Gatlin Mobile Detailing be responsible for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of value, loss of use, or inconvenience.
Late Cancellation & Rescheduling
Appointments may be rescheduled or canceled up to 48 hours prior without penalty. Within 48 hours, a $100 cancellation fee will apply.
Satisfaction Policy
If there is clear evidence that the service was not completed as agreed, we will address the issue at our discretion.
All concerns must be reported within 24 hours of service completion.
Phone/Text: (208) 330-0088
Email: gatlinautodetailing@gmail.com
Photos must be provided within that timeframe.
Appointment Time
Due to traffic or unforeseen circumstances, arrival times may vary. Please allow a 30–90 minute arrival window.
Changes
Gatlin Mobile Detailing reserves the right to modify these terms at any time without notice.